A customer had paid with POLi, the payment had gone through at their bank, and the order in WordPress said cancelled. Someone pays, the order sits unpaid, and an hour later WooCommerce cancels it with the note “Unpaid order cancelled - time limit reached”. The message that tells WordPress the money arrived had been blocked by the site’s own firewall for 13 months. What the client saw A New Zealand sports membership organisation, selling event entries and memberships through WooCommerce, hosted on WP Engine. A good share of their customers pay with POLi rather than a card, which is common enough here.