What you'll do

• Lead, coach, and develop a team of Studio Operations professionals, fostering accountability, collaboration, and continuous improvement.

• Own workforce planning, staffing, utilization, and capacity across multiple Business Units.

• Ensure studios operate efficiently by improving processes, workflows, and operational standards.

• Monitor studio health through capacity planning, workload distribution, forecasting, and performance metrics.

• Act as the operational escalation point for complex staffing, delivery, and workflow challenges.

• Partner with Studio Leaders, Project Managers, Account teams, and Creative teams to resolve operational issues and improve execution.

• Support pre-sales solution design by translating customer requirements into scalable staffing and delivery models.

• Build strong partnerships across Operations, Finance, Product, Sales, and Account teams to align operational priorities.

• Use operational data to identify trends, improve performance, and inform business decisions.

• Drive operational consistency across Business Units by implementing governance, best practices, and scalable ways of working.

 

What you'll need to succeed

• Significant experience leading operations, workforce planning, resource management, or delivery teams within a creative, agency, consulting, or professional services environment.

• Strong understanding of capacity planning, utilization management, staffing, and operational performance.

• Proven experience leading and developing high-performing teams.

• Strong stakeholder management skills with experience partnering across multiple business functions.

• Analytical mindset with the ability to use operational data to drive decisions and continuous improvement.

• Ability to balance customer needs, business priorities, and team capacity in fast-paced environments.

• Strong problem-solving skills and sound operational judgment.

• Excellent communication skills with the ability to influence stakeholders across all levels of the organization.

• Experience building scalable operational processes and driving organizational change.