Responsibilities

• Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.)
• Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
• Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
• Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.

Requirements

• Bachelor degree or above.
• Must have product design experience in CS bot.
• Have a good communication skills with multiple stakeholders.
• Process strong data analysis and user insight skills.
• Excellent problem solving and analytical skills.